Shipping

You have the right to cancel the contract under the Right of Withdrawal Act and claim a refund without giving any reason or justification within 30 calendar days of receiving the goods.

The 30-day cancellation period starts the day the goods are in your physical possession; weekends and public holidays are included in the 30 days. However, the cancellation period expires at the end of the following working day if the end of the 30 days falls on one of those days.

Your right to cancel may be exercised by e-mailing your clear statement to: return@zenatives.com ensuring that you do so within the 30-days cool-off period.  

In your e-mail message please clearly state the following details:

• Subject: Notice of withdrawal from contract of sale (must be stated)
• Name & Surname of customer of the order
• Refund Type Preference: Full refund or Store Credit / Gift Card 
• Full customer address 
• Order number/details
• Order (confirmation) day
• Order received day (in case on goods not yet received please state so)

Your e-mail must reach us with all of the above details within the 30-day cool-off period.